Customer ExperienceLecture SeriesMarket ResearchMarketingSales August 3, 2018 Stop Innovating BlindThe successful exploitation of new ideas is crucial to a business being able to improve… Aini Liang 0 Love2
Customer ExperiencePodcastUncategorized June 13, 2018 Breaking Down the Effects of Net NeutralityThe effects of net neutrality from an economist's point of view. Tanner Wilkey 0 Love3
Agile ResearchCustomer ExperienceCustomer PersonasLecture SeriesMarketingSales June 4, 2018 Identifying Personas With Agile ResearchA customer persona is a representation of the ideal customer of a business. Personas guide… Cole McCubbins 0 Love6
Customer ExperienceCustomer Journey MappingCustomer Lifetime ValueData VisualizationLecture Series May 23, 2018 Data Mapping Customer TouchpointsA customer touchpoint is any interaction a business has with a customer. Touchpoints range from… Cole McCubbins 0 Love7
Agile ResearchCustomer ExperienceData AnalyticsData CultureLecture Series May 15, 2018 Accelerating CX Research With AgileA polished Customer Experience (CX) has proven to be a major advantage, especially in highly… Adam Yu 0 Love5
Customer ExperienceCustomer PersonasFrameworksLecture Series April 25, 2018 Creating Data-Driven Customer ProfilesThe customer profile is the whole “data picture” of a customer. Customer profiles contain personas… Elliott Wood 0 Love3
Customer ExperienceCustomer Lifetime ValueData Analytics April 24, 2018 Data-Differentiating Your CX StrategyA reality of business is accepting that an unexpected change in customer preference has the… Adam Yu 0 Love3
Customer ExperienceCustomer Journey MappingInfographicProduct Management April 5, 2018 Top Metrics For Product ManagersProduct managers (PM’s) are in a unique position within any organization. They tend to focus… Elliott Wood 0 Love4
Customer ExperienceCustomer Lifetime ValueData VisualizationLecture SeriesProduct Management February 27, 2018 The Best Way To Drive Your Product VisionAnalytics is the applied use of data in processes, and it's something product managers need… Elliott Wood 0 Love3
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