July 12, 2018
Welcome to the Data Age
The world has shifted before our eyes to one overflowing with information. This transformation necessitates…
May 23, 2018
Data Mapping Customer Touchpoints
A customer touchpoint is any interaction a business has with a customer. Touchpoints range from…
May 15, 2018
Accelerating CX Research With Agile
A polished Customer Experience (CX) has proven to be a major advantage, especially in highly…
April 5, 2018
Sales Hacks With Market Research
Sales is essentially a human-to-human process that often happens through written or spoken communication. In…
March 13, 2018
Agile Customer Research For Product Managers
Product managers have access to a wealth of observational "events" data but often find this…
December 14, 2017
Step Up Your Survey Research
Most surveys are terrible. From poorly designed questions to incoherent survey flow, to useless results,…
July 12, 2017
Dawn of the Data Age Lecture Series
An often-cited stat is that 90% of the world’s data has been generated in the…
Recent Comments