July 12, 2018
Welcome to the Data Age
The world has shifted before our eyes to one overflowing with information. This transformation necessitates…
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May 23, 2018
Data Mapping Customer Touchpoints
A customer touchpoint is any interaction a business has with a customer. Touchpoints range from…
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May 15, 2018
Accelerating CX Research With Agile
A polished Customer Experience (CX) has proven to be a major advantage, especially in highly…
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April 5, 2018
Sales Hacks With Market Research
Sales is essentially a human-to-human process that often happens through written or spoken communication. In…
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March 13, 2018
Agile Customer Research For Product Managers
Product managers have access to a wealth of observational "events" data but often find this…
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December 14, 2017
Step Up Your Survey Research
Most surveys are terrible. From poorly designed questions to incoherent survey flow, to useless results,…
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July 12, 2017
Dawn of the Data Age Lecture Series
An often-cited stat is that 90% of the world’s data has been generated in the…
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