This Free Lecture Will:

  • Teach the Benefits of Agile CX

  • Show an Agile CX Research Sprint

  • Explain How to Adopt Agile in Your CX

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Why You Need This Lecture

A polished Customer Experience (CX) has proven to be a major advantage, especially in highly competitive markets. Often the focus of this CX research is to learn how to offer personalization based on empathy (and lot’s of data) given the customer’s experience. The standard methods being used for this most primary CX research are slow, inefficient and imprecise. Agile methods pioneered in product development offer inspiration for ways to acquire accurate customer experience information fast, so you can act before competitors to offer the personalized experience your customers crave.

Thursday, April 26th @ 10am

Meet Professor Pesci

Luciano Pesci

Luciano Pesci

Luciano designs and teaches data science and economics courses at multiple universities, and has led hundreds of data science projects for Enterprises, SMBs, Startups, and Nonprofits. He has a 100% “Would Take Again” rating on RateMyProfessor (NBD) and is one of the founders of Emperitas.

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About Emperitas

Emperitas is a monthly Services as a Subscription for customer lifetime value insights and analytics. Through agile methods, bi-weekly reporting, and a human project executive, Emperitas turns your data into a clear picture of your customer value trends and personas, empowering you to make data-driven decisions about customer acquisition, customer retention and customer growth all based on individual customer value.